Shipping policy

At SitWell, we're committed to delivering your order as quickly and safely as possible.

If you have any questions about your order or delivery, please contact us at:

Email: hello@sitwell-official.com

Delivery Areas

We currently deliver within the United Kingdom only.

At this time, we do not offer international shipping.

Processing Times

Orders are usually processed within 1–2 working days.

Orders placed on weekends or public holidays will begin processing on the next working day.

During busy periods, product launches or promotional events, processing times may be slightly longer.

Delivery Times

Once your order has been dispatched, delivery typically takes 4–8 working days.

Delivery times are estimates and may occasionally vary due to circumstances outside of our control.

Delivery Charges

Shipping costs are calculated at checkout before you complete your purchase.

Where free delivery promotions are available, the qualifying conditions will be clearly displayed on our website.

Tracking Your Order

Where tracking is available, you'll receive a shipping confirmation email with your tracking details once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

Delayed Deliveries

While we always aim to deliver within the estimated timeframe, delays can occasionally occur due to:

  • Courier delays
  • Severe weather
  • Public holidays
  • High seasonal demand
  • Industrial action
  • Other events outside our reasonable control

If your order has not arrived within 10 working days of dispatch, please contact us and we'll be happy to investigate.

Incorrect Delivery Information

Please ensure your delivery address is correct before placing your order.

If an incorrect or incomplete address is provided, this may delay your delivery or result in the parcel being returned to us.

If your order has not yet been dispatched, we'll do our best to update the address. Unfortunately, we cannot guarantee that changes can be made once an order has entered processing.

Additional delivery costs caused by an incorrect address may be the responsibility of the customer.

Lost Parcels

If you believe your parcel has been lost, please contact us as soon as possible.

We'll work with the delivery provider to investigate and, where appropriate, arrange a replacement or refund in accordance with our Returns & Refund Policy.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible at hello@sitwell-official.com.

Where possible, please include:

  • Your order number
  • Photographs of the packaging
  • Photographs of the product
  • A brief description of the damage

We'll work quickly to resolve the issue.

Multiple Shipments

In some circumstances, your order may be shipped in separate parcels.

If this happens, you'll receive separate tracking information where available.

Contact Us

If you have any questions regarding shipping or your order, please contact:

SitWell Customer Care
Email: hello@sitwell-official.com